Factors Governing the Growth of Business Services in Industrial Marketing
The growth of the internet has influenced a range of electronic commerce services such as customer training, delivering technical support and management development programmes.
Listed below are the factors governing the growth of business services in industrial marketing.
• Innovations – Innovations in the field of science and technology which includes advancement in computer security systems, computer-enabled services, and environmental control systems for office and factory buildings, etc. have an increasing demand in the area of business services.
• Outsourcing – In areas like management information functions, HR, payrolls, warehousing etc. where the company does not have the expertise, the ongoing trend is for outsourcing these activities.
• E-business – Services like supply chain management, customer service, and support are carried out through internet apart from other usual ITES and thus, the internet is creating new business opportunities.
• The growth of the manufacturing sector – With the growth of the manufacturing sector, services like information processing, advertising, etc. are also witnessing an increasing trend.
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