Top-of-Mind Awareness
Top-of-mind awareness
(TOMA) refers to a technique to measure how well brands rank in the minds of
consumers. It is an important concept in consumer behavior, marketing
communications and research.
In Marketing Metrics,
it is defined as the first brand that comes to the mind when a customer is
asked an unprompted question about a category. The percentage of customers for
whom a given brand is in their top of the mind can be measured.
Top-of-mind awareness
is more often defined as the most remembered or recalled brand names. It is a
special form of brand awareness built by companies through media exposure via
media like Internet, radio, newspapers, magazines, television and social media.
In a survey conducted
among nearly 200 senior marketing managers, 50% from the total responded that
they found top-of-mind metric very useful.
Top-of-mind can be
achieved through social media by targeting a niche group of customers and then
building brand awareness with regular communication. Then the brand seeks and
shares feedback from customers and those who regularly depend on your business,
based on their frequency, are rewarded to achieve TOMA.
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